In this episode, we talk to Helen Louwrens, exploring the impact of data-driven decisions and delivery in health and care services.
After a long career at Dunhumby, helping retailers and FMCG brands get better insight and build relationships with their customers, Helen is now at the Care Quality Commission as Director of Intelligence. She is working to help to support and protect individuals in our health and social care services.
We explore how she is building an intelligence-led organisation by building expert systems that systemise decision-making where possible, deliver leading performance management capability, and balancing delivery today with delivery for the future.
Listen to this episode on Spotify, iTunes, and Stitcher. You can also catch up with the previous episode of the Hub & Spoken podcast, in which Jason talks to Jo Cruse about human data relationships in the midst of an avalanche of analytics & AI.