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Digital Products and Customer Experiences through Data Science Technology | Hub & Spoken Ep. 14

In this episode, we talk to Ewan Nicolson about how Skyscanner is helping people get where they need to go, with an array of data and data science technology.

Ewan, the Principal Data Scientist at Skyscanner, gives us a glimpse of a data science operation at scale, the kinds of business strategies it supports, and the modus operandi within the team, and collaboration across the business. We discuss where personalisation is deployed, and the methods used to tailor the customer experience, including behavioral and contextual analysis (as opposed to analysis based on personally identifiable information).


 

Listen to this episode on Spotify, iTunes, and Stitcher. You can also catch up with the previous episode of the Hub & Spoken podcast, in which Jason talks to Helen Louwrens, exploring the impact of data-driven decisions and delivery in health and care services.

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